Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
Old National Bank is looking to fill the position of Mortgage Closer. The Mortgage Closing processors are responsible for providing excellent customer service to both our internal and external clients. Working closely with the title companies to accurately provide final cash to close figures to our borrower(s) in a timely manner. Contacting borrower(s) to ensure they received those final numbers, and they are provided with the utmost service, care, and communication, to avoid any closing delays. Prepare the final closing packages and forwarding those documents to the title companies for borrower(s) closings.
Key Accountabilities
Providing Exceptional Customer Service:
- Calling the borrower(s) to review the initial and final closing disclosures and provide the borrower(s) with their final cash to close figures.
- Contacting the Loan Officers when there is an issue and clearing and precisely explaining the circumstances surrounding their files or simply to provide updates on their files.
- Working with the post- closers to provide updated documentations or provide updates to the Loan Operating System (LOS).
Having a keen eye for accuracy:
- Reviewing all documentation in the file for accuracy and requesting updated documentation as needed.
- Preparing the closing disclosure and updating fees based on the invoices submitted or provided in the file.
- Working closely with the title company to complete the balancing processing to prove the borrower(s) with their final figures. While balancing with the title companies, confirming all fees being charged are accounting for via corresponding invoice in the file and reviewing compliance reports to ensure we are not overstating/ understating any fees.
Exceptional Organizational Skills:
- Being organized in this role is key. Follow up is extremely important as there are several items that must be followed up on at various stages of the loan cycle.
- Being organized to issue closing disclosures in a timely manner to avoid closing delay.
- Sending the wires to the title companies for closings the day prior to disbursement to fund the loans.
- Monitoring closing dates to prepare and forward closing packages to title companies so they are ready to administer the closings for the borrower(s).
- Each closer must monitor their individual pipeline to acknowledge when re-disclosures must be sent to avoid losses to the Old National Bank.
Key Competencies for Position
Promotes Change and Delights Clients
- As regulations and processes change, closers are required to actively be willing to learn new processes and adjust as needed.
- There are several Loan Operating System (LOS) changes that occur throughout the year, closers are responsible for learning the new processes and updates to the system.
- Closers must actively seek information to under the implications of the changes and how it may impact other activities.
Qualifications and Education Requirements
- High School Diploma or GED
- 3-5 years of previous mortgage loan closing experience required.
- Ability to operate a personal computer.
- A complete understanding of the mortgage loan documentations
- Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Key Measures of Success/Key Deliverables:
- Issue closing disclosures at least 6 business days prior to closing dates.
- Forward closing packages to the title companies 2 business days prior to the closing dates.
- Forward the wires to the title companies 1 day prior to the disbursement dates.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
