Mortgage Processing Specialist

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Old National is currently looking to fill the position of Mortgage Processing Specialist. The Mortgage Processing Specialist is the main point of contact for Borrowers, Builders, Realtors and Title Companies during the application process.  The Processing Specialist coordinates the effective and timely processing of mortgage loan files from application through loan closing while ensuring compliance with departmental guidelines, investor and regulatory standards and requirements.  Processing Specialists are responsible for analyzing and verifying mortgage loan applications and gathering supporting documentation to prepare the loan file for underwriting and closing. 

Key Accountabilities

Provide Exceptional Customer Service

• Act as a liaison between Borrower, Sales, Underwriting and Closing
• Respond promptly and professionally to all internal and external customers

Pipeline Management

• Manage pipeline to track and monitor loans to ensure loan commitments and closing dates are met

Adherence to Guidelines, Policies and Procedures

• Ensure loans are processed in compliance with ONB policies and procedures, investor guidelines and applicable mortgage lending laws and regulations

Promote Old National Bank Culture

• Put the client (both internal and external) at the center of all decisions while upholding bank integrity and values. 

Key Competencies for Position

Attention to Detail

• Review and analyze loan documentation for accuracy and completion. Determine if documentation meets underwriting criteria for investor and portfolio lending.
• Validate Loan Origination System accurately reflects information contained in loan documentation 

Exceptional Organizational, Time Management and Problem-Solving Skills

• Must be organized and able to manage multiple tasks simultaneously while maintaining a high level of attention to detail and a high level of accuracy
• Must possess strong problem-solving skills 

Communication

• Generate trust and confidence of internal and external customers regarding pipeline management, mortgage lending knowledge and accountability
• Collaborate with others to accomplish business goals and objectives
• Maintain professional report with Builders, Realtors and Title Companies
• Possess good verbal and written communication skills

 Knowledge

• Current knowledge of policies, procedures, laws, regulations, and compliance at the state and federal level, as well as mortgage investor guidelines as they pertain to Processing
• Working knowledge of all software utilized to process mortgage loans
• Working knowledge of Title Insurance requirements
• Willingness to learn and adapt to new concepts 

Qualifications and Education Requirements

• High school diploma or equivalent
• 3+ years of previous mortgage processing experience or similar role
• Excellent interpersonal and communication skills
• Must be able to work independently and within a team environment.
• Experience with Mortgage Loan Origination Systems (Encompass preferred)
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 

Key Measures of Success/Key Deliverables:

• Initial File Review performed within assigned service levels
• Quality of file review within assigned service levels when submitted to Underwriting
• Timely resubmission of files to Underwriting to meet established closing dates 

 Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. 

We are Old National Bank. Join our team!