Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We are currently seeking a Wealth Registered Sales Assistant that will be responsible for providing administrative and sales support for assigned Wealth Advisors. The Sales Assistant enhances the client experience by providing exceptional client service, assisting in safeguarding client assets, and serving as administrative and operational support to Wealth Advisors. The Wealth Sales Assistant is responsible for understanding the policies and procedures that will enable them to interact with Wealth Advisors and prospective and existing clients. The Sales Assistant will perform a wide variety of functions independently, exercising confidential discretion and sound judgement in performing these duties. The Sales Assistant is involved in all phases of the client relationship and is experienced in handling simple to moderately complex accounts and responsibilities. Unregistered Sales Assistants can enter trades at the direction of the Advisor and cannot accept trades directly from clients.
Key Accountabilities
Client Servicing, Administrative and Operational Support
- Interacts daily on the phone and/or in person with prospective and existing clients to respond to and resolve client servicing requests. Assists Wealth Advisors in servicing clients, including entering trades at the direction of the Advisor or other licensed person.
- Learns and adapts to the service needs of various clients and accounts and responds promptly to requests and inquiries from clients and assigned Wealth Advisors.
- Handles client outreach throughout the year including scheduling reviews, birthday and holiday mailings, seminar, and client event invites. and general correspondence.
- Assists Wealth Advisors with general correspondence, answering and returning calls, and calendar management as needed.
- May train others on products, services and related procedures, policies and technology.
- Proactively identifies and assesses risk and gaps in adherence to policy and procedures.
- Participates in identifying areas of concern and keeps management informed as needed.
Maintain Accounts and Documentation Submission
- Work within multiple technology platforms with a high level of accuracy in order to open accounts, process distribution requests, update accounts, and enter client trades (at the direction of the Advisor) and transactions.
- Maintain a system for organizing annual reviews, ensuring advisory account requirements are met, and documenting meeting notes.
- Work with outside vendors and the institution’s broker dealer to follow up on items in process, resolve account notifications, and research various issues on behalf of assigned Wealth Advisors.
- Ensure new business documents are accurate and successfully submitted including preparation of forms, obtaining appropriate signatures, submission and follow up on new account documentation.
- Accurately and efficiently completes tasks; double checks the accuracy of trades entered, new account forms, and all required documentation is in good order.
Risk Mitigation
- Follows strict compliance guidelines as set by broker dealer and follows all broker dealer/ONI policies and procedures.
- Assists advisor(s) in preparation of branch audits.
- Maintain branch compliance files and submits monthly correspondence for review.
- Mitigates risk through appropriate authentication procedures and standards.
Key Competencies for Position
- Makes decisions and solves problems: Takes ownership of the problem while collaborating with others on a resolution; collaborates and seeks to understand the root causes of problems; takes action consistent with available constraints and probable consequence.
- Delights clients: Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
- Promotes change: Actively seeks information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
- Strategy in action: Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
Qualifications and Education Requirements
- High School or equivalency required; Associates or Bachelor’s degree preferred
- 1 - 3 year’s related work experience
- Experience with Microsoft Office required; experience working with a CRM system preferred
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
