Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
Old National Bank is seeking to fill the role of Fraud Investigations Manager. The Fraud Investigations Manager is responsible for the supervision of all aspects of the Fraud Investigations Team within the Fraud Department. This individual assists the Fraud Director by directly performing the work of managing the staff of the Fraud Investigations, maintains, monitors, and enhances the bank's External and Internal Fraud Investigations Program. This individual works closely with ONB's Fraud Director, the Fraud Monitoring & Mitigation Manager and the Fraud Program Lead. The Fraud Investigations Manager must keep abreast with current and emerging Fraud regulations and financial crime trends while understanding the Risk Appetite of the bank to be able to manage, identify and adjust to the changing customer risk profile of the bank which includes the ability to identify and create “outside of the box” solutions. The position will report directly to the Fraud Director.
Key Accountabilities
Develop, implement, and maintain the Fraud Investigations Program:
- Maintain current knowledge of applicable laws, regulations, and issues. Evaluate changes in industry practice and legal/regulatory requirements and ensure that timely appropriate action is taken.
- Supporting the Fraud Director and Fraud Program Lead in developing and maintaining policies and procedures, developing, and delivering training, reinforcing internal controls, and monitoring and reporting processes
- Assisting with the annual Fraud risk assessment
- Coordinates with ONB's, Fraud Director, Monitoring & Mitigation Manager and Fraud Program Lead to develop, integrate and maintain the Bank’s Fraud Program.
- Responsible for maintaining, enhancing, and monitoring the bank's External and Internal Fraud Investigations Program.
Oversight of Fraud Investigations:
- Responsible for the creation, testing, implementation, and execution of the bank's External and Internal Fraud policies, procedures, and systems.
- Mitigating risks associated with External and Internal Fraud and escalating appropriate matters.
- Managing the Fraud Investigations staff through setting priorities, providing work direction, and monitoring performance of the Fraud Investigations.
- Oversight of Investigation Case review decisions and ensuring the Fraud Investigations quality assurance (QA) processes meet quality standards.
- Monitoring reports and information generated by ONB's systems, specifically regarding clients with possible Fraud risk.
- Provide direction and instruction to contract team members regarding fraud investigations, case work, and regulatory compliance.
Serve as a key resource for internal associates, management, board of directors, and regulators:
- Collaborate with Business Unit Management for fraud risk decisions and Bank standards for fraud risk tolerance.
- Provide periodic status reporting to Steering Committees and others as needed.
- Participate with Fraud Management during Fraud/BSA AML related regulatory exams. Coordinate the gathering of the Fraud Department pertinent information needed to accomplish the exam.
Key Competencies for Position
People Leadership:
- Coach & Empower Others: Provides timely feedback, support, and guidance to encourage and support associates to accomplish tasks, solve problems, and enhance their professional development.
- Attract and Develop Talent: Actively seeks to attract the best talent and to develop associate’s effectiveness in their current roles and future roles.
- Gaining Agreement: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations, and individual's involved.
- Lead Change: Leads change efforts, engaging team members who are resistant to change to gain their support and commitment, helps associates understand why the change is occurring, continuously sharing information, and assessing the adoption of the change.
Culture Leadership:
- Communication: Shares relevant information with identified stakeholders, tailor’s delivery to the audience, selects appropriate delivery methods to suit the situation and audience.
- Culture & Values Leadership: Demonstrates Old National's culture in daily interactions and encourages associates to live by our culture and core values.
Execution Leadership:
- Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance
- Performance/Monitoring/Measurement: Focuses on personal and team performance to achieve goals and line of business objectives
- Problem Solving/Decision Making: Seeks to identify what caused the issue, consults with line of business and subject matter experts, as appropriate, to determine the best solution and acts within approved policies, procedures, and established guidelines.
Qualifications and Education Requirements
- Bachelor’s Degree or comparable experience
- Bachelor's Degree in Business, Finance, Accounting, Law, or related field
- 10+ years relevant experience in regulatory compliance, banking operations, internal controls, or Fraud Investigations
- CFE, CAFP, CRCM and CAMS
- Extensive knowledge of Fraud Investigations matters, Fraud regulations, Fraud Scenarios, Fraud Trend, USA PATRIOT Act, AML/BSA Acts, Criminal Situations, and Internal Crimes with the ability to define problems and propose solutions.
- Able to manage and execute multiple complex projects within required timelines and expectations required
- Working knowledge of information technology, particularly how systems and applications integrate with business processes and operations (e.g., information technology risks, major systems conversions) preferred.
- Excellent communication/influence skills are required, including reports; presentations; group facilitation skills; ability to develop professional relationships; and networking internally/externally)
- Proven ability to partner effectively across all levels of the organization and develop positive working relationships
- Demonstrated conceptual thinking and analytical skills
- Executive presence with internal partners and external constituents, as necessary
- Ability to work independently in a continuously changing environment
- Inquisitive nature, resourceful, and ability to seek out information
- Energetic and positive outlook
- Advanced PC/systems skills including proficiency with Microsoft Word, Excel, PowerPoint, Visio, Verafin Monitoring and Case Management preferred
Key Measures of Success/Key Deliverables
- Meets procedural deadlines for fraud processes such as potential high fraud dollar losses, fraud investigation reviews, project reviews, model improvements, etc.
- Leading team members through coaching, empowerment, and other development methods to foster a positive work environment where all feel valued and included
- Healthy collaboration with all departments of ONB to ensure effective and efficient fraud program
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Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
