Business Analyst II

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Business Analyst for the Encompass Loan Origination System. This position will be responsible for working with the mortgage line of business to assist them in achieving their objectives through the effective development and support of the Encompass business application.  Key responsibilities include administering the Encompass application, obtaining specs for enhancement needs, implementing changes, as well as supporting and handling various issues and updates.  Based upon level, the amount of time the analyst spends on various responsibilities differs.  Entry level analysts are responsible for greater amounts of testing and documenting new releases and systems, whereas more senior analysts have greater responsibilities for development and design. 

We are on-site with offices at 8750 West Bryn Mawr, Chicago (it's close to O'Hare airport and the Cumberland Blue Line station), Tinley Park IL, Joliet IL (near I-80 and I-55), Eden Prairie MN, St. Louis Park MN, and Evansville IN.  

Key Accountabilities

Key Accountability 1:

• Configure and implement Encompass changes (Settings, Input Forms, Business Rules, DDM, etc.) to meet business needs.
• Troubleshoot and resolve issues related to Encompass.
• Communicate application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.
• Test vendor and internal releases, to ensure effective implementation.
• Prepare documentation of changes for SOX, audit and other regulatory agencies.
• Collaborate with internal and external parties to integrate Encompass with other systems, as needed.

• Support internal Users with general Encompass needs and questions

Key Competencies for Position

Promotes Change – Actively seeks information to understand the rationale, implications, and impact for changes.  Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn, and adjust as needed.  Identifies and recommends changes to leadership to improve performance.

Makes Decisions & Solves Problems –Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.  Collaborates and seeks to understands the root causes of problems.  Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.  Takes action that is consistent with available facts, constraints and probable consequence.

Delights Clients – Passionately serves internal/external clients with excellence.  Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction.  Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.  Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.

Personifies ONB Culture – Demonstrates pride in ONB.  Consistently demonstrates Old National's culture and values in daily interactions.  Models our values - how we show up in the workplace.  Places the organization's goals before individual or team goals.  Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.

Qualifications and Education Requirements

• Certification: Encompass Administrator Certification preferred
• 5+years of experience providing technical support of Mortgage Loan Origination System
• 2+ years of experience as an Encompass Administrator preferred 
• Ability to travel and stay overnight three or four times a year
• Broad knowledge and familiarity with programming languages a plus
• Strong verbal and written communication skills
• Must have flexible schedule and ability to work evenings, weekends and/or holidays, as needed
• Education: Bachelor’s degree preferred 

 Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. 

We are Old National Bank. Join our team!