Escrow/Flood Supervisor

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Salary Range

           The salary range for this position is $51,700 - $93,500 per year plus bonus. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. 

Old National is seeking to fill the position of Escrow/Flood Supervisor.  This role will support the Escrow Specialists Team with a focus on training and quality by collaborating directly with the specialist, and by partnering with the Mortgage Origination Team, Quality Assurance and Compliance. This is to ensure the input and output of all the Escrow functions are upheld to the highest quality standards, completed within the agreed upon internal and external SLAs. Direct development of training plans and provide ongoing training for staff to ensure they have the necessary knowledge and expertise to perform in their role, which leads to a highly efficient and effective team.

Responsible for the completion of the new escrow setup to add loans to the Black Knight system. Entering escrow mortgage payments/maintenance into the servicing system. This position must be knowledgeable about mortgage documents and new loan setup for complying with Fannie Mae and Freddie Mac servicing requirements. This position will collaborate closely with vendors for insurance tracking and tax payment processing.

Key Accountabilities

• Supervisors’ day to day operations of the Escrow Specialists, problem solving and collaboration within the team. Organize and approve procedures relative to Special Loan job functions.
• Subject matter expert on Mortgage Servicing escrow specialist functions including flood guidelines and tracking requirements and monitoring and distribution of insurance claims to protect our assets.
• Develop and motivate associates in the Team to achieve organizational goals.
• Contact point for Team; provide training and direction and process improvement opportunities.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Confirms daily processing is accurate and complete and notifies Manager of any issues.
• Works with Application Support to update the upload when new products or changes are made in the mortgage origination system affecting escrow setup.
• Expert level of knowledge of escrow process and guidelines
• Subject matter expert on the Black Knight mortgage servicing system and ability to resolve issues when they arise. 

Key Competencies for Position  

• Willing to act quickly, learn and adjust as needed.
• Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs.
• Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
• Unites others towards common goal.
• Evaluates the implications of latest information or events and recommends solutions using decisions that are sound based on what is known at the time.
• Places the organization’s goals before individual or team goals.  

Qualifications and Education Requirements

• Minimum of 7+ years of experience in mortgage loan servicing or in a related area.
• Supervisory experience.
• 5+ years of Compliance/Regulatory experience.
• Associate degree in related program or field.
• Expert level of knowledgeable about mortgage loan documents
• Customer service, team and goal oriented with a positive attitude towards work and others.
• Moderate to Expert computer skills and working knowledge of Microsoft Office products.
• Experience leading a team to achieve goals to contribute to team success.
• Excellent communication skills  

Key Measures of Success/Key Deliverables:

• Create an inspiring team environment with an open communication culture.
• Monitor team performance and report on metrics.
• Oversee day-to-day operation.
• Motivate team members.
• Discover training needs and provide coaching.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic.

We are collaborative. We are inclusive. We are agile. We are ethical. 

We are Old National Bank. Join our team!