SBA Loan Servicing Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.   

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a SBA Loan Servicing Specialist that will support the entire SBA loan portfolio and work together with all internal and external partners through the post-closing loan lifecycle. They will partner with the client, the SBA, the SBA Operations Team and the Special Assets Group with the preparation and review of SBA loan servicing requests, ongoing Servicing requirements and modification requests. The SBA Loan Coordinator is responsible for guiding the Relationship Manager and ONB Client through the SBA servicing Process through effective communication and facilitation. The SBA Loan Servicing Specialist is also responsible for working with the Operations team to ensure Client’s compliance with the stated program requirements outlined in the SBA’s Standard Operating Procedures (SOP) on servicing actions.

Key Accountabilities

• Work with internal and external Clients to prepare a complete SBA Loan servicing application, review supporting documentation and eligibility.  
• The spreading of financial statements, analyzing financials of the borrower and guarantors, and collateral analysis among other items following the guidelines as established by the SBA Standard Operating Procedures (SOP)
• Respond to RM and Client questions on program requirements and allowable servicing actions.
• Order 3^rd party reports in compliance with SBA requirements. Includes but not limited to Business Valuations, Appraisals, Environmental due diligence.
• Assess credit risk pertaining to requests for new or renewals of existing loans to new or existing customers, primarily through the analysis of financial statements, credit history and collateral documentation.
• Responsible for staying abreast of SOP changes and maintaining a proficiency in the SBA’s SOP requirements and Bank Policies
• Maintain productive and effective relationships with the SBA Operations Team, other Bank lines of business and support groups.

Key Competencies for Position

Makes Decisions & Solves Problems – Seeks deeper understanding and takes action. 

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
• Collaborates and seeks to understands the root causes of problems.
• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
• Takes action that is consistent with available facts, constraints and probable consequences.

 Strategy in Action – Build your strategic mindset capability. 

• Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
• Actively seeks to understand factors and trends that may influence role.
• Anticipates risk and develop contingency plans to manage risks.
• Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
• Aligns activities to meet individual, team and organizational goals.  

Compelling Communication – Openly and effectively communicates with others.

• Effectively and transparently shares information and ideas with others.
• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
• Unites others towards common goal.
• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.

 Personifies ONB Culture – Demonstrates pride in ONB. 

• Consistently demonstrates Old National's culture and values in daily interactions.
• Models our values – how we show up in the workplace.
• Places the organization's goals before individual or team goals.
• Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive 

Qualifications and Education Requirements

• Bachelor’s Degree strongly preferred – HS diploma or equivalent
• Minimum 3+ years commercial loan processing or related experience
• Three to five years of experience in SBA lending
• Advanced Knowledge of SBA 7a guaranteed, 504 and Express loan program requirements
• Exemplary communication skills both written and verbal
• Ability to handle information gathering for multiple complex projects simultaneously
• High attention to detail, in a fast-paced, high-production professional environment exhibiting strong problem-solving and communication skills.
• Strong facilitation skills with the ability to read the audience and engage appropriately
• Methodical thinker and well organized with excellent time management skills
• Client focused aptitude
• Work both independently and in a close team environment 

 Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position 

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. 

We are Old National Bank. Join our team!