Consumer Sales Enablement Program Manager

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.   

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Sales Enablement Program Manager (Consumer) for Community banking.  This position is responsible for ensuring overall sales readiness within Old National Bank’s Community Line of Business. The Manager will design and execute a development strategy that will ensure team members are properly trained and equipped for product sales and service effectiveness. The Manager will assess current sales readiness, identify development needs, and create sales content to support performance needs. As an outcome, client relationship quality and productivity will increase as team members enhance their skills, confidence, and capability to effectively manage relationships.

Key Accountabilities

Development Strategy

• Identifies needs and develops plans for sales campaign and marketing strategy in collaboration with Community segments including home lending, digital, indirect, banking centers and Marketing to encourage intra-community partnership, performance acceleration and sales effectiveness across the Community Line of Business
• Owns and optimizes the personal sales lifecycle from lead generation through onboarding including ongoing enhancements to processes, programs, and certification for Community LOB team members ensuring development milestones are met and performance levels increase

Content Design

• Owns development of sales content including participant/facilitator resources and development of train the trainer methodology specific to the full sales lifecycle for personal banking needs
• Creates content and facilitates live and/or on-demand workshops of varying topics based on need or in support of outbound calling initiatives, programs, or campaigns

Ensures Success

• Using performance insights and information, creates and conducts post-training performance assessments and manages post-training certification
• Collaborates across Community segments, channels, and lines of business (Wealth, Commercial) and partners with Operations, Marketing, HR, and Learning & Development, to ensure processes are effective and efficient, and aligned with sales process.
• Cultivates strong relationships across lines of business and drives cross LOB referral generation and partnership

Key Competencies

Execution Leadership

• Drive and Execution – Integrates efforts across functions and organizations; assigns clear accountability backed by appropriate authority; uses benchmarks and performance measures to track progress.
• Establish Plans/Priorities - Translates business strategies into clear objectives and tactics; identifies specific action steps and accountabilities.

Culture Leadership:

• Collaboration – Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.

Client Leadership

• Client Leadership – Shares a compelling vision about the client experience; creates an environment which empowers associates to delight internal and external clients; identifies and acts upon client needs striving to deliver increased value.

Qualifications and Education Requirements

• Bachelor’s Degree and/or equivalent work experience
• Training and development design experience
• Strong communication skills, written and verbal
• Proven ability to work collaboratively with diverse stakeholders
• Strong critical thinking skills that result in effective decisions supported by rigorous analysis