Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Salary Range
The salary range for this position is $51,700 - $93,500 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
We are currently seeking a Bankcard Disputes Supervisor which will provide support for internal partners, community bank clients and commercial card partners supporting payment disputes management to maintain a highly efficient back-office support group across multiple disciplines – fraud, debit card, commercial card, Zelle, ACH and others. May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial payment products.
Key Accountabilities
Evaluates bank and market conditions, including peer bank behavior to identify internal and external trends and issues affecting back-office procedures, policies, and processes to determine appropriate tasks, engagement models and risks for optimal portfolio support. Collaborates with multiple lines of business, Finance, technology, and Risk partners to assess and establish processes to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management payment operations.
Develop, Monitor and Maintain KPI’s and Metrics for Bankcard Solutions – Disputes, Research and Maintenance
Key Competencies for Position
Develops Talent -
Develops team members' effectiveness in their current and future roles through development activities. Identifies issues, continuously provides coaching, mentoring, feedback and support to aid in building trust, development and promotability. Identifies the right people for the right role while leveraging diversity.
Promotes Change -
Drives change within team. Communicates what needs to change, why and impact of change. Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions. Proactively recognizes a need and takes accountability for implementing an improvement and/or change. Drives changes by encouraging team to think creatively and act differently to enhance client, community and shareholder value.
Strategy in Action -
Connects work to the broader goals (i.e., team, line of business) and communicates team member's role in contributing to Old National's strategy and goals. Identifies immediate, near-term opportunities required for business impact while exploring multiple viewpoints to generate and implement new ideas improving performance.
Compelling Communication -
Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way. Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.
Makes Decisions & Solves Problems -
Collaborates and seeks to identify what caused the issue, comparing data from different sources within Old National to draw conclusions. Implements appropriate solutions and evaluates results within team.
Delights Clients - Supports an environment for passionately serving internal/external clients with excellence. Understands data, metrics and/or financial information and how they tie to business outcomes related to client, team and business area.
Leads Inclusively - Leverages the power of inclusion to source, develop and retain diverse talent. Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc.
Personifies ONB Culture - Holds self and team member accountable to model our values. Focuses team’s efforts towards common good and connects them to the broader organization by investing time, heart, and expertise to help clients and communities thrive.
Skills and Qualifications:
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team.