Senior Online Banking Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Salary Range

The salary range for this position is $21.50/Hr. - $37.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

We are currently seeking a Senior Online Banking Specialist. This position is primarily responsible for supporting the Bank's Retail and Small Business online banking channels through the fulfillment of maintenance requests and maintaining client profiles. A large portion of daily work duties include monitoring reports and maintenance within multiple applications, timeliness and execution of maintenance.

This position will also focus on aligning our procedures to ensure that our clients and team members have a consistent experience when crossing between our banking centers, digital and Client Care channels with respect to maintenance requests, while also collaborating with business partners on process improvement opportunities.

Key Accountabilities

Key Accountability 1: Execution:

• Complete online and mobile banking account profile maintenance requests including, but not limited to

  o Creating and updating virtual cards

  o Completing enrollments and payment services enablement

  o Adding and removing online banking and bill pay accounts

  o Adjusting peer-to-peer (P2P) money transfer and mobile deposit limits

  o Removing decedents and non-authorized individuals from online banking applications

• Conduct and complete report reviews for closed bill pay accounts, duplicate virtual cards, and non- authorized individuals from online banking applications
• Adhere to all bank and regulatory policies and procedures including confidentiality of client information
• Identify, review, and monitor the virtual card report of clients established with multiple records that could negatively impact the client’s online banking experience and consolidate multiple/duplicate account profiles
• Monitor and validate business client bill pay enrollments for proper account structure
• Review and decision all pending Retail online banking and bill pay enrollments
• Review external and P2P transfers exceeding pre-determined thresholds for suspicious activity and escalate according to procedure
• Review and reopen Virtual Cards which have been closed by other team members in error
• Processing of Small Business online banking enrollments, adding bundles, business administrators and enabling corresponding payments services
• Auditing, maintaining and monitoring payment services limits
• Monitoring Small Business product changes
• Timely review of business documents necessary to Complete OneView and Multi-TIN setups in Small Business online banking.
• Oversee projects through the execution of project plans, communication plans and other necessary deliverables

Key Accountability 2: Continuous Improvement:

• Identify opportunities, make recommendations, and develop new workflows within the department.
• Standardize and improve procedures and processes to enhance and streamline the team member engagement through digital banking
• Work cross-functionally as required to drive initiatives and improve processes
• Utilizes information and data to identify training needs within the bank

Key Accountability 3: Partner:

· Partners with other areas of the bank effectively. Collaborates with others through effective communication and acceptance of diverse ideas and perspectives

Key Competencies for Position

• Compelling Communication - Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
• Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
• Strategy in Action - Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.

Skills and Qualifications 

• Bachelor’s degree in Business, Technology, or related field preferred
• 3 years banking experience in operations, or related work experience preferred
• Advanced skills in banking applications and Microsoft Office 365 suite including Excel, Word, PowerPoint, and SharePoint, with an emphasis on functions/formulas for Excel
• Understanding of mobile banking, online banking, and bill pay processes; keeps up with current developments and trends
• Active user of mobile and online banking preferred
• Effective communication skills, both oral and written. Ability to present recommendations verbally and in writing
• Ability to work with little-to-average supervision and follow a strategic plan
• Must have thorough understanding of banking center processes, procedures, and systems, as well as an understanding of operational activities of the Bank

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team.