Card Services Specialist II

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Card Services Specialist II, with the Dispute team, role is responsible for supporting the case management of all dispute types reported to Payment Operations. All disputes must be handled efficiently and in a timely manner to ensure regulations are met. The qualified candidate should possess the ability to maintain a positive work environment; meet productivity standards; complete work in a timely manner; and strive to increase productivity.

Hours:

Monday thru Friday 8:00am to 5pm

Key Accountabilities

• Independently manage support line 40 hours a week
• Analyze and work to improve performance/service levels metrics ensuring client satisfaction
• Ensure test strategies/plans involve appropriate integration and process components
• Facilitate project needs such as communication to internal teams, testing, scheduling with the vendor, and tracking.
• Complete all appropriate documents as identified in SDLC Policy, Standards & Procedures.
• Knowledge of Microsoft Suite
• Knowledge of Reg E
• Analyze and process dispute claims and chargeback cases
• Process financial adjustments
• Analysis of documentation denying a dispute
• Ability to create team procedures
• Ability to train new team members

Key Competencies for Position

• Contribute to the business's short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.
• Develop unit test cases, system integration testing and validate test results during testing.
• Problem Solving/Decision Making
• Self-Driven
• Effective communication

Skills and Qualifications:

• 2+ years of banking experience or equivalent professional work experience
• Excellent attention to detail and organizational skills
• Ability to work independently
• Ability to identify and resolve complex problems
• Proficient computer skills, particularly in the use of Microsoft Word and Excel
• Ability to multitask using various bank systems
• Excellent verbal and written communication skills

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team.