The Quality Control Specialist is responsible for assisting the QC team with staying compliant with Agency, Investor, and Regulatory guidelines as it relates to the audit setup, loan import, and reverifications, including tracking the progress of the reverifications. The Quality Control Specialist is responsible for completing all reverifications and tracking the progress of the reverifications. The Quality Control Analyst I is also responsible for performing the GSA/LDP Audit for all Mortgage associates, on a quarterly basis.
Salary Range
The salary range for this position is $18.25/hour - $29.75/hour. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Key Accountabilities
- Create the monthly audits for Prefund (Full Review and Component Review), Random, Discretionary, Adverse Action, and Early Payment Default (EPD)/Non-performing Loans (NPL).
- Make loan selections and assign loans for each of the monthly audits.
- Create monthly questionnaires for each of the monthly audits, removing any deactivated questions as specified in the monthly release from the vendor.
- Keep abreast of all reverification guidelines and updating procedures as changes occur.
- Maintain knowledge of all underwriting guidelines.
- Process reverification requests for all selected loans, based on the audit parameters, adhering to Agency requirements.
- Perform a detailed and thorough review of reverification documentation for data integrity; including but not limited to tax transcripts, borrower income/employment, assets, credit history, rent, property valuations, and owner-occupancy.
- Order appraisal reviews on selected QC loan files through a 3rd party vendor.
- Document attempts made to reverify all required information, including multiple attempts to obtain a reverification on “no response” requests, and ensuring completion within required timeframe.
- Communicate inconsistencies observed on reverifications obtained, to the QCA2 and QCA3.
- Perform administrative functions as assigned by management.
- Assist teammates in the department with work as needed.
- Ensure all job procedures as related to role are current in relation to agency, investor, regulatory, and internal guidelines and reviewed at least annually.
- Complete meeting minutes for all meetings as assigned by management with delivery to management for distribution in a timely manner.
- Regular and reliable attendance.
- Able to work overtime as needed.
Key Competencies for Position
- Actively assesses self by leveraging feedback to enhance knowledge, skills, and behavior.
- Leverages own strengths and those of team members to meet individual and team goals.
- Continuously develops self for current and future roles through development activities.
- Remains agile by quickly modifying daily behavior, leveraging resources, and trying innovative approaches to effectively embrace change; willing to act quickly, learn, and adjust as needed.
- Actively seeks to understand factors and trends that may influence role, maintaining a growth mindset and staying current with developments and trends in areas of expertise.
- Understands data, metrics and/or financial information, and how they tie to business outcomes related to position and/or team.
- Effectively and transparently shares information and ideas with others.
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- Asks for others’ opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution, and checking for satisfaction.
- Takes ownership of problems while collaborating with others on a resolution with an appropriate level of urgency.
- Consistently demonstrates Old National Bank’s culture and values in daily interactions.
Qualifications and Education Requirements
- One to four years of related experience and/or training.
- Knowledge of, or experience in, mortgage loan processing and underwriting.
- Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
- Effective communication skills.
- Ability to multi-task.
- Detail oriented.
- Proficiency in Microsoft Office Applications, including Outlook email.
Key Measures of Success/Key Deliverables:
- Import loan details from LOS, set up monthly audits, make selections, and assign to QCA2 & QCA3 accordingly and within the outlined timeframes.
- Conduct timely ordering of reverifications, following up as required per procedure.
- Review all reverifications received and escalate deficiencies as needed to the QCA2 and QCA3.
- Maintain detailed tracking of all reverification orders placed, follow-up attempts made, and receipt of documents, including any discrepancies so that they may be provided to management for review as needed.
- Complete meeting minutes for all meetings as assigned by management with delivery to management for distribution in a timely manner.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team
