The QA Manager, Sr oversees a technical QA Test team located on and offshore, driving quality initiatives and continuous improvement. This position sets metrics, manages internal and external resources, develops test programs, and executes test plans using various troubleshooting tools.
Salary Range
The salary range for this position is $98,400.00 - $199,000.00. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Key Accountability 1: Quality Assurance Leadership & Strategy
- Oversee quality assurance analysts and ensure software and IT services meet standards.
- Implement effective test reporting and defect status systems.
- Ensure project milestones align with IT standards.
- Evaluate test solutions using logic and sound judgment.
- Identify service gaps and recommend improvements.
- Provide testing timelines and develop strategies and plans based on business requirements.
Key Accountability 2: Test Planning, Execution & Oversight
- Review functional specifications to ensure understanding of deliverables.
- Peer review test cases and provide feedback to team members.
- Develop and maintain a traceability matrix documenting the end-to-end testing process.
- Perform peer review of test execution.
- Oversee all functional, integration, and regression testing.
- Provide test automation insight and recommendations
- Use/recommend test tools for transparency, repeatability and efficiency.
Key Accountability 3: Collaboration, Communication & Compliance
- Work with Infrastructure team to set up Test Environments and Process Jobs.
- Work with Project team to assist with test data setup.
- Communicate test progress, results, and other relevant information to team leads or stakeholders.
- Participate in and conduct Defect Triage meetings.
- Ensure the capture and retention of testing artifacts for audit purposes.
Key Competencies for Position
- Develops Talent - Actively assesses and attracts Test Team analysts to build a strong bench. Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs. Continuously develops self and team for current and future roles.
- Promotes Change - Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Aligns activities to meet individual, team and organizational goals
- Strategy in Action - Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.
- Compelling Communication - Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
- Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
- Leads Inclusively - Seeks diverse relationships to learn more about people from other cultures and backgrounds. Gathers information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g., social norms, decision-making approaches, and preferences) Advocates for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.
- Personifies ONB Culture - Consistently demonstrates Old National's culture and values in daily interactions. Models our values -how we show up in the workplace. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.
Qualifications and Education Requirements
- 5 years of experience demonstrating expert skills with software development cycle and quality assurance methodologies.
- Experience working with test automation frameworks and tools.
- 2 or more years people leadership for the QA function.
- Experience working in Agile & Waterfall methodologies.
- Demonstrated ability to build relationships with stakeholders.
- Excellent organizational, data gathering, documentation and follow-up skills to support multiple concurrent projects.
- Strong experience in process discovery and implementation.
- High level of initiative is required.
- Ability to meet deadlines, quickly and accurately troubleshoot issues, problem-solve and communicate with business professionals and leadership.
- Proficiency working with Test Management & Defect Management tools like JIRA/qTest is highly preferred.
- Position may require the need to travel to other Technology Hub locations in Chicago, Minneapolis/St Paul and Evansville
- Proficiency working with automation tools is preferred.
