Key member of the IT Community Banking team which specializes in support and configuration of Digital Banking, Online Account Opening, CSS Aperio, Connected Teller, TimeTrade, and other various LOB applications and equipment. This specific Application Analyst role requires Subject Matter Expert (SME) knowledge in Retail Online Banking. We prefer prior expertise for this role from Retail banking, Core banking, Teller banking or other application management experience.
You will manage system configurations, internal support, and vendor management, and work independently to contribute to the design, configuration, build, and daily support of solutions.
- Engage with business partners to solve business problems, liaison between IT, software vendors and various lines of business, particularly our Digital Platform, Deposit Operations, Client Care, and Technical Support teams.
- Collect analyze, document, and communicate business requirements for system enhancements and projects.
Continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations to provide best in class service. Overall, you will develop a deep understanding of Connected Teller with an expectation to learn other Community Applications as well.
Salary Range
The salary range for this position is $63,600/yr - $124,800/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Key Accountability 1: Manage, Build and Support Applications
- Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization.
- Provide superior customer service to external/internal clients, including response to incidents, proactively notifying internal customers of issues, assessing, communicating business impact, and identifying root cause.
- Lead monitoring and testing of new releases and systems.
- Identify and learn appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
- Provide consultative support to the day-to-day functioning of business line clients.
- Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
- Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
- Lead and monitor the testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation. Level II will monitor the releases and systems.
- Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
- Understand, generate, and amend technical documentation in addition to completing formal process documentation.
- Ability to manage multiple concurrent projects/tasks.
- Excellent verbal and written communication skills to audiences of various levels in the organization.
Key Accountability 2: Facilitate enhancements in line with changing business needs.
- Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
- Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.
Key Accountability 3: Compliance and Risk
- Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
- Review and monitor analytics, statistics, and relevant data/information.
Key Competencies for Position
- Promotes Change - Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Aligns activities to meet individual, team and organizational goals
- Compelling Communication - Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
- Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
- Delights Clients -. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
- Personifies ONB Culture - Consistently demonstrates Old National's culture and values in daily interactions. Models our values -how we show up in the workplace. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.
Qualifications and Education Requirements
- 3-5 years of configuration and support experience with banking systems in either community, commercial or treasury management. We prefer expertise with retail banking, Digital Banking or small business banking systems and account management including ACH, Wires, Positive Pay and ACH Filter
- Requires experience working with a Software Development Lifecycle (SDLC) process with Agile and Waterfall.
- Demonstrated initiative and ability to build relationships with system stakeholders and the team.
- Excellent organizational, data gathering, documentation and follow-up skills.
- Experience in process discovery, implementation, and management.
- Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units.
- Position may require occasional travel and overnight stay within our major Midwest offices.
- Ability to manage multiple concurrent projects/tasks.
- Excellent verbal and written communication skills to audiences of various levels in the organization.
- Bachelor’s degree in computer information systems, Business, or equivalent work experience.
Key Measures of Success/Key Deliverables:
- Stable and reliable Online Banking operations
- Reduced operational friction
- Timely resolution of production issues
- Successful delivery of enhancements and releases
- Strong compliance and risk management
- Improved Online/Mobile Banking and Customer experience
- Effective integration with Core banking and adjacent systems
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
